Please be aware that services are not guaranteed, and expected delivery times are only estimations.
We cannot offer refunds for parcels that do not arrive within the expected delivery window because this is outside of our control.
General delivery rates below.
Exclusions and exceptions apply.
* A surcharge may apply to Special order/Non stock items, Heavy or Oversized items such as 2m pipe and Hot tub covers
** Chemicals will incur a small 50p Environmental Charge
These prices are a guide and are subject to change without prior notice.
Delivery Services - UK Mainland Only (Exc. Highlands & Isles) | Delivery Price Guide (inc vat) |
Click and Collect | FREE |
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Standard Courier - Normally within 2-3 working days.
Orders must be placed before 2.00pm & is only available where items are in stock.
Usually requires a signature. Remote postcodes may incur some additional transit times. | £6.60 (Up to 15kg**)
£9.60(15kg to 25kg**)
£13.20 (25kg to 35kg**)
Prices are calculated on the weight of the items in your basket |
Next Working Day Courier - Usually next working day.
Orders must be placed before 2.00pm & is only available where items are in stock.
Usually Requires a signature. Remote postcodes may incur some additional transit times. | £9.00 (Up to 15kg**)
£11.40(15kg to 25kg**)
£14.90 (25kg to 35kg**)
Prices are calculated on the weight of the items in your basket
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Before 1pm - Usually next working day by 1pm.
Orders must be placed before 2.00pm for delivery the next working day & is only available where items are in stock.
Requires a signature. Remote postcodes may incur some additional transit times. | from £18.00
Prices are calculated on the weight of the items in your basket
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Before 10.30am- Usually next working day by 10:30am.
Orders must be placed before 2.00pm for delivery the next working day & is only available where items are in stock.
Requires a signature. Remote postcodes may incur some additional transit times. | from £25.00
Prices are calculated on the weight of the items in your basket
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Saturday Delivery - Order must be placed before 2.00pm on Friday & is only available where items are in stock. Requires a signature. Remote postcodes may incur some additional transit times. | from £24.00
Prices are calculated on the weight of the items in your basket
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Pallet - Order must be placed before 2.00pm | from £100
Prices are calculated on the weight of the items in your basket
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All prices include VAT at 20% unless otherwise stated.
Please refer to the table below to see our delivery rates for the UK Highlands & Isles and Northern Ireland.
UK Highlands and Islands Postcodes
Scottish Highlands
AB33-38, AB41-45, AB51-56, FK19-21, IV1-36, IV40, IV52-54, IV63, KW1-14, PA21-40, PH15-26,
PH30-41, PH49-50
Scottish Offshore
IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-88, PH42-44, ZE1-ZE3
All HS postcodes
Jersey
All JE postcodes
Guernsey
All GY postcodes
Isle of White
PO30-41
Isle of Man
All IM postcodes
Scilly Isles
TR21-25
Northern Ireland
All BT postcodes
Delivery Services – Highlands, Offshore, Isles & N. Ireland | Delivery Price Guide inc vat |
Standard
Normally within 3 - 5 working days.
May require a signature. | from £21.00 Prices are calculated on the weight of the items in your basket
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Express Service - Please call us for available services. | N/A |
All prices include VAT at 20% unless otherwise stated.
Please note: Certain products such as Chemicals and Glues cannot be shipped internationally; exclusions and surcharges may apply.
Delivery Services – International |
Due to changes to shipping and customs procedures following Britain's departure from the European Union in 2021, it is not always possible to accurately estimate international shipping costs on our wide range of products. Prices can vary based on weight, dimensions and number of parcels, and destination country. If you proceed with an order online and pay for an estimated shipping cost then we need to contact you at a later date if the amount is incorrect.
Where possible please choose the "Shipping to be Confirmed" option at checkout and you will be contacted shortly after we receive the order to advise of an accurate shipping charge based on the weight and dimensions of the parcel(s). Feel free to contact us prior to placing the order for an idea of what the shipping cost might be for the items in your basket. Kindly note that all International shipments are sent with Incoterm DAP (Delivered at place) This means that you the recipient are liable for any customs clearance fees, duties and taxes that are due once the goods reach your destination country. Our couriers will contact you for payment before releasing the goods for delivery. At this time we cannot offer any guidance on what the duty & tax element will cost as it is dependent on the nature of goods and the specific country. UK VAT Since Jan 2021 UK VAT is no longer applicable on orders being sent outside the United Kingdom. The VAT will therefore automatically be removed from your order when the address details are entered during the checkout on our website. Chemicals - International
Unfortunately, we cannot ship chemicals internationally.
Any international chemical orders received will automatically be refunded.
This does not affect UK orders. |
Delivery FAQ
1. Can I send an order to more than one address?
To send orders to multiple addresses you will need to place separate orders.
2. What happens if I'm out when you deliver?
If your order has been shipped by courier (most orders over 1.5kg in weight go by courier as standard) you will receive an email or text advising you of your delivery window the following day. If the allocated time slot is not convenient for you then you may follow the instructions in the email/text to contact the courier directly to rearrange.
If you are out when our courier tries to deliver then the driver will usually try a neighbour, or if you have left instructions to leave the parcel unsigned for, then they will try to find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot. Our couriers will usually automatically try to re-deliver your parcel the following day.
If they are unable to deliver again, they will leave you a card explaining where your parcel is and what to do next.
If your order has been shipped by Royal Mail & you are not in, then they will usually try a neighbour or find a safe place to leave the package (depending on your delivery instructions). If they are unable to deliver, they will take your parcel to the local sorting office for you to collect. You will need to take ID with you to collect your parcel from the Royal Mail. If you don't want your parcel to be left with a neighbour, then please leave a note in the special delivery instructions area at checkout.
Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.
3. Can I specify a day or time for delivery?
Sometimes yes (if you call us first to arrange), however if you select Express Delivery then your order will automatically go by courier on a next working day service. You will then receive an email or text notification advising you of your allotted delivery window the following day. If this is not a convenient time, then it's easy to re-arrange your delivery by following the instructions in the email or text.
This type of delivery notification is not available for small orders that are sent by Royal Mail so if you require this email service then please either select Express delivery or contact us to check what delivery method we plan to use for your order. Most heavier items go by courier as standard, but it’s not guaranteed.
If you would like a specific day or a timed (before 1pm) delivery service then please contact customer services on 01326 371488 to see if it is available for your order and we will be able to give you a quote.
If you put a note with your order we will try our best to arrange for your parcel to be delivered on a certain day, although we cannot guarantee it.
If you have special delivery requirements, or would like to add a note for the courier (for example, “if out leave with neighbour”), you can do this during the checkout process. (Note: anything you include in this note will be displayed on the front of the parcel).
