Hydrospares.co.uk Terms & Conditions
By using the Site you agree to be bound by these Terms & Conditions.
If you do not agree to these Terms & Conditions then please refrain from using the Site.
Acceptance of terms
This page (together with the documents referred to on it) tells you the Terms & Conditions on which you may make use of the Hydrospares.co.uk website (the “Site”), and the terms applicable to the sale of goods or services through the Site.
Please read these Terms and Conditions carefully before ordering any products via our site. You should understand that by ordering products via our site you agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for your reference.
We may update these Terms & Conditions from time to time and will notify such changes to you by uploading them on the Site. You should review the Terms & Conditions periodically for changes.
1. About us
The Site is operated by Hydrospares.co.uk, Isell Ltd (”we”). We are registered in England and Wales under company number 05591328 and with our registered office address at 5 Penrose House, Treleigh Ind Est, Redruth, Cornwall. TR16 4DE
2. Accessing our site
Our site is only intended for use by people resident in the Services Countries of England, Scotland and Wales & other EU countries. Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice.
We will not be liable if for any reason the Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of the Site. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions.
3. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
If you breach these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We respect the intellectual property rights of others If you believe that any of your intellectual property rights have been infringed on the Site, please email info@Hydrospares.co.uk to report the problem.
4. Trademarks
Hydrospares and other marks indicated on our website are trademarks or registered trademarks of Isell Ltd, or its subsidiaries in the European Union and/or other jurisdictions. Hydrospares graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Isell Ltd. Hydrosparess trademarks and trade dress may not be used in connection with any product or service that is not Hydrosparess, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Hydrospares. All other trademarks not owned by Isell Ltd that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Isell Ltd.
5. Our Contract
When you place an order to purchase a product from Hydrospares.co.uk, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched the product (the 'Dispatch Confirmation E-mail'). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Isell Ltd when you place an order.
6. Your Status
By placing an order via through our site, you warrant that:
(a) You are legally capable of entering into binding contracts; [and]
(b) You are at least 18 years old:
(c ) You are resident in one of the Serviced Countries; and
(d) You are accessing our site from that country.
7. Payment methods
Purchases may be paid for by using a debit or credit card through Stripe or Paypal, our online payment facility. We also offer payment options via Klarna.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/
All prices are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes.
Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing, or by reason of unwinding or suspending any transaction after processing has begun.
8. Delivery arrangements
Your shopping basket on the Site displays the goods you have chosen. Any delivery times quoted are estimates only, based on availability and normal delivery time in working days.
Our delivery charges are set out in the delivery and returns section of our website. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
9. Import duty
If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
10. Consumer Rights
If you are contracting as a consumer, you may cancel a Contract at any time within fourteen working days, beginning on the day after you received the Products. In this case you will receive a full refund of the price paid for the Products in accordance with Returns policy in clause 11 below.
You must return the Product(s) immediately, in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession.
11. Returns
Please review our Returns Policy which applies to products purchased from us. Customers in the European Union are entitled to a statutory cooling-off period of 14 business days. Details of this statutory right and an explanation of how to exercise it are provided in our Returns policy
Before you install any mechanical or electrical items supplied by us - please read our customer notice which can be downloaded here - It contains important advice about correct & safe installation, returns & warranties.
12. Links
Our Site must not be framed on any other website, nor may you create a link to any part of our Site.
The Site provides links to other websites for your information. We have no control over such sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
13. Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
14. Waiver
If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
15. Severability
If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16. Entire agreement
These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
17. Force majeure
Where we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.
18. Law and jurisdiction
Contracts for the purchase of Goods through our site will be governed by English law.
Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
19. Feedback
General comments about the Site are welcome by email at john@hydrospares.co.uk.
TRADE + Membership Terms - discontinued
Trade Plus memebership terms and conditions ("Terms").
These Terms are between you and Hydrospares.co.uk (Isell Ltd)
Please note that your use of the Hydrospares website and a Trade PLUS membership are also governed by our standard Terms and Conditions above.
If you register for Trade PLUS membership then you accept that we will start providing you the service within your 14 day cancellation period, and you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.
Delivery
Trade PLUS members are entitled to discounted delivery benefits on selected delivery options (where available) such as Express Courier, Royal Mail 24, Royal Mail Tracked 24. Selected delivery options apply to working days only & exclude weekends & Public Holidays. Availability of the delivery benefits depends on stock availability, order deadlines and in some cases on the delivery address. For example Scottish Highlands and Islands addresses may incur additional transit times & may not be eligible for FREE delivery. In order for us to process a same day dispatch, eligible orders have to be received by us & paid for in full before 3pm at the very latest. We cannot be held responsible for events beyond our control that may impact on delivery times such as Weather events, Traffic accidents etc.
Eligible Purchases
Trade PLUS delivery benefits are limited to certain product lines. Items must be in stock & not require any additional handling or assembly. We may exclude items at our discretion, including, for example, oversize or very heavy items, items classed as hazardous and other items with special delivery characteristics.
Conditions
You must have an Hydrospares Trade account in order to sign up for and use TRADE PLUS. You must be over 18 years of age. We reserve the right to accept or refuse membership at our discretion. Your membership contract with us will begin once you receive our email confirmation of your TRADE PLUS membership. You may not transfer or assign your membership or these benefits.
If only some items in your order are eligible for TRADE PLUS then you will have to pay delivery charges for the ineligible items.
FEES, RENEWAL & CANCELLATION
The annual membership fee for TRADE PLUS is stated in the Trade+ section of our website. This fee is non-refundable except as set out below. You can always request a refund of the most recent charge if your benefits haven't been used in the new period.
Your membership will NOT automatically renew. We will contact you before your membership runs out in order to discuss renewal.
14 day right to cancel
You may cancel within 14 days after you have signed up. If you choose to cancel, we will refund your full membership fee as long as you have not made any eligible purchases or taken advantage of the Trade Plus benefits. Otherwise, we may charge you (or withhold from your refund) our regular TRADE fees for the Trade Plus benefits used by you.
If you wish to cancel please email info@Hydrospares.co.uk
Promotions and Trials
We sometimes offer customers a trial period or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers.
Termination by Us
We may terminate your Trade Plus membership at our discretion without notice. If we do so, we will give you a pro-rated refund of your membership fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Trade Plus or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
Events beyond our control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Wellness Products - Saunas & Ice Baths
Before You Purchase
Choosing the right wellness product requires careful consideration before placing your order, as these are large, specialist items.
When selecting a sauna, you should consider:
- Available installation space and the delivery access route.
- Whether your property is correctly prepared for the required electrical supply (typically 32A where specified).
- Suitable base requirements, ventilation and final positioning.
- Whether an assembled or flat-pack model best suits your installation.
If you are unsure which product is right for your requirements, please contact Hydrospares (Isell Ltd) before ordering.
Delivery & Installation
All saunas and ice baths are delivered to the front of your property, typically your driveway or doorstep, using a suitable delivery vehicle.
It is the customer's responsibility to:
- Arrange for the product to be moved into its final position.
- Ensure there is suitable access for delivery.
- Arrange installation where required.
- Ensure any necessary electrical work has been completed before installation.
Delivery lead times vary depending on the product and stock availability. Estimated lead times will be provided prior to purchase where applicable.
Returns
Due to the size, weight and bespoke nature of wellness products, returns are handled differently to our standard product ranges.
Products may only be returned if:
- They remain unused and in their original packaging.
- They have not been installed or assembled.
- They are returned in a condition suitable for resale.
- Return authorisation has been obtained from Hydrospares (Isell Ltd) before returning the product.
Customers are responsible for arranging and paying for the safe return of unwanted products unless the item is faulty, damaged in transit or supplied incorrectly.
Special order or made-to-order products may be non-returnable unless faulty.
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
Care & Ongoing Performance
Regular maintenance helps protect your investment and maximise product lifespan.
For saunas, we recommend:
- Maintaining good ventilation.
- Cleaning internal surfaces regularly.
- Following the supplied operating instructions.
- Keeping heaters and ventilation areas free from obstruction.
- Operating the sauna only within the manufacturer's recommended guidelines.
For ice baths, we recommend:
- Maintaining the correct water balance.
- Replacing filters as recommended.
- Keeping the system clean.
- Following all maintenance guidance provided with the product.
Failure to maintain the product correctly may affect warranty eligibility.
Sauna Warranty
Saunas are supplied with a manufacturer's warranty covering defects in materials and workmanship.
What is Covered
The manufacturer's warranty includes:
- Manufacturing defects in materials and workmanship.
- Factory-installed plumbing, fittings and product components where applicable.
- Electrical components, pumps and control systems.
- Heater assemblies and control systems.
- Structural shell, cabinet or product body defects.
Warranty Conditions
To maintain warranty cover:
- The sauna must be used for private residential use unless otherwise stated.
- The warranty registration must be completed within 14 days of delivery or installation.
- Product care and maintenance guidance must be followed.
- Ventilation and operating instructions must be adhered to.
- Only genuine manufacturer-approved replacement parts should be used.
What is Not Covered
The warranty does not cover:
- Commercial or rental use unless agreed in writing.
- Freeze damage or weather-related damage.
- Chemical damage, limescale or incorrect water balance where applicable.
- Misuse, neglect or unauthorised modifications.
- Normal wear and tear or consumable items such as filter cartridges.
Warranty Registration
To activate the full manufacturer's warranty, your sauna must be registered within 14 days of delivery or installation.
The warranty document can be found on the relevant sauna product page on our website. It is the customer's responsibility to complete this document and email it to info@hydrospares.co.uk, together with your order details, to confirm warranty activation.
The manufacturer's warranty applies only to the original purchaser and is non-transferable.
IceFall™ Ice Bath Warranty
Every IceFall™ Ice Bath is covered by a manufacturer's warranty for products installed for private domestic use within the United Kingdom.
Warranty Coverage
The manufacturer provides:
- 18 Month Warranty on the cabinet structure.
- 18 Month Warranty on the refrigeration system, including the compressor, heat exchanger, condenser, evaporator, circulation pump and associated cooling components.
- 18 Month Warranty on the electrical system, including the touchscreen controller, control board, wiring, sensors and associated electrical components.
- 18 Month Warranty on factory-installed plumbing, fittings, valves and circulation components.
- 18 Month Warranty on supplied consumable parts and accessories where defects in materials or workmanship are present.
Warranty Registration
To receive the full manufacturer's warranty, your IceFall™ Ice Bath should be registered within 14 days of delivery.
Failure to register within this period reduces the warranty period to 12 months from the original delivery date.
Proof of purchase is required for all warranty claims.
Warranty registration forms can be found on the relevant IceFall™ product page.
Warranty Limitations
The manufacturer's warranty applies only:
- To the original purchaser.
- Whilst the product remains installed at its original domestic installation address within the United Kingdom.
- From the original delivery date.
The product must be installed, operated and maintained in accordance with the manufacturer's instructions.
The warranty does not cover damage resulting from:
- Normal wear and tear, cosmetic ageing, fading or surface marks.
- Incorrect installation, relocation or transportation.
- Misuse, abuse, negligence or accidental damage.
- Commercial, rental or public use.
- Failure to follow installation, operating or maintenance instructions.
- Failure to maintain correct water quality or replace filters as recommended.
- Fire, flooding, freezing, power surges or other events beyond reasonable control.
- Repairs carried out by anyone other than the manufacturer or an authorised service representative.
- Unauthorised alterations or modifications.
- Continued use after a fault has become apparent.
- Use of non-approved replacement parts or accessories.
- Damage occurring during transportation by anyone other than the manufacturer or Hydrospares (Isell Ltd).
The warranty covers manufacturing and material defects only and does not include labour charges, transportation costs, crane hire, removal, reinstallation or consequential losses unless required by applicable law.
Replacement components supplied under warranty are covered only for the remaining balance of the original warranty period.
Genuine Parts
Only genuine manufacturer-approved replacement parts and accessories should be used to ensure safe operation and optimum performance.
The use of non-approved parts or accessories may invalidate the warranty where they are found to have contributed to a failure.
Service Commitment
Once all required warranty information and supporting documentation has been received, the manufacturer aims to acknowledge warranty claims within two working days.
Customers will be kept informed throughout the warranty process while approved claims are resolved as quickly as reasonably possible.
Reporting Transit Damage
For both saunas and IceFall™ Ice Baths:
Any missing, damaged or incorrect parts must be reported to Hydrospares (Isell Ltd) within 48 hours of delivery.
Failure to report transit damage within this period may affect your entitlement to make a warranty claim relating to those items.
To report transit damage or raise a warranty claim, please visit:
https://hydrospares.co.uk/shipping/returns