Hydrospares.co.uk Terms & Conditions

The following Consumer Terms & Conditions and Business Terms & Conditions apply according to the type of customer and transaction.

Consumer Terms & Conditions

These Terms and Conditions form the basis on which you can use our website and purchase goods from Hydrospares.co.uk. Please read them carefully.

Website Owner: Isell Ltd (Hydrospares.co.uk) Unit 5, Penrose House, Treleigh Ind Est, Redruth, Cornwall, TR16 4DE Email: info@hydrospares.co.uk

Company Reg Number 05591328

Summary: These Terms govern your use of the Hydrospares.co.uk website (the “Site”) and your purchase of goods. Please also review our detailed Returns Policy and Privacy Policy for full information on returns, cancellations, warranties, and handling of personal data. These Terms comply with UK consumer protection legislation including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK GDPR (Data Protection Act 2018).

Key Points (Quick Summary)

You have a 14-day cooling-off period to return items you change your mind about.
Report damaged, missing, or faulty goods promptly (24hours for damage, 30 days for faulty items).
Returns must use our RMA process. Tracked shipping is recommended.
Pre-installation check is essential: verify parts match your requirements before fitting.
Some products require professional installation; incorrect installation may void warranty.
Payment is upfront via card, PayPal, or Klarna.
Delivery times are estimates; risk passes on delivery.

1. Contract Between Us

Payment of the full price constitutes an offer to purchase. A legally binding contract is formed only when we dispatch the goods and confirm by email (Dispatch Confirmation Email).

2. Acknowledgement of Your Order

We will send an acknowledgement email confirming receipt of your order. This does not form a contract.

3. Ownership of Rights

All content on the Site, including copyright, is owned or licensed by Isell Ltd (Hydrospares.co.uk) Personal, non-commercial use is permitted; commercial use, copying, modification, or redistribution requires permission. Hydrospares and other site marks are our trademarks; all other trademarks belong to their owners.

4. Accuracy of Content

We aim to provide accurate product information, pricing, and descriptions. However, errors, mispricing, or inaccuracies may occur. Hydrospares.co.uk is not liable for these errors and reserves the right to cancel or correct orders affected.

5. Damage to Your Computer

We aim to provide a virus-free website but cannot guarantee it. You are responsible for your devices. Hydrospares.co.uk is not liable for damage unless caused by our negligence.

6. Availability

All orders are subject to acceptance and stock availability. If items are unavailable, we will contact you with alternatives or allow cancellation.

7. Ordering Responsibility

Customer Responsibility for Selection As a distributor of specialised components, we provide detailed technical specifications, dimensions, and manufacturer part numbers on our Site to assist you. However, the final responsibility for ensuring that a product is compatible with your specific spa, pool, or electrical system rests with you.

Technical Information Any images, drawings, or descriptions on the Site are for illustrative purposes and to provide an approximate description of the goods. While we strive for 100% accuracy, you must verify the physical requirements of your installation before purchasing.

Provision of Advice

General Guidance: Our customer service team can provide general guidance based on the information you provide. However, unless we have physically inspected your installation or provided a written guarantee of compatibility for a specific model, this guidance does not constitute a warranty that the part is fit for your specific purpose.

Professional Installation: Many products we sell (such as heaters, pumps, and control systems) require installation by a qualified professional. We strongly recommend you consult a qualified spa engineer to verify the part required before placing your order.

"Fit for Purpose" Claims If you require a product for a specific or non-standard purpose, you must notify us in writing and receive written confirmation from us that the product is suitable for that purpose prior to purchase. In the absence of such written confirmation, we are only responsible for ensuring the goods match their published description and are of satisfactory quality.

Incorrect Selection If you order an incorrect part, you may return it under your "Right to Change Your Mind" (see Clause 12.1). Please note that once a part has been installed, or "test-fitted" in a way that leaves marks, scratches, or traces of water/chemicals, it is no longer in a resalable condition, and a significant deduction will be made from any refund.

8. Price

Prices on the website are displayed including VAT by default, unless you choose to view them excluding VAT using the toggle. All prices are indicative at the time of order. If we cannot fulfil your order at the listed price, we will contact you with the correct price and the period for which the offer is valid..

9. Payment Terms

Payment is via debit/credit card, PayPal, or Klarna at the time of order. We may refuse to process orders if full payment cannot be obtained.

10. Delivery Charges & Arrangements

Delivery charges vary and are shown at checkout. Additional charges may apply to certain locations. Delivery times and dates stated on our website, order confirmation, or provided by our customer service team are estimates only and are not guaranteed. We will make reasonable efforts to meet estimated delivery times but cannot guarantee delivery by an estimated date. Where no specific delivery period has been agreed, we will aim to deliver without undue delay and, in any event, within 30 days, subject to your statutory rights. Ownership and Risk passes to you once goods are delivered, unless otherwise agreed in writing. Damages or missing items must be reported within 24 hours with photographic evidence to help us claim with couriers.

Click & Collect Orders

Where a customer selects a “Click & Collect” delivery option, the order will be made available for collection from our nominated warehouse once the customer has been notified that the goods are ready for collection. It is the customer’s responsibility to collect the goods within 30 calendar days of being notified that the order is ready.

If the goods are not collected within this 30-day period, we reserve the right to take one or more of the following actions:

Contact the customer to arrange collection or confirm instructions
Charge reasonable storage fees where applicable (not exceeding our actual costs incurred)
Cancel the order and issue a refund to the original payment method
Deduct any reasonable costs incurred in processing, storing, or handling the goods prior to cancellation

Where an order is cancelled due to non-collection, any refund will be made in accordance with your statutory rights, less any deductions permitted under this clause. This does not affect your statutory rights under UK consumer law.

11. Import Duty & International Customers

For deliveries outside the UK, you are responsible for any import duties, taxes, customs charges, or other fees imposed by the destination country. These charges are set by local authorities and are outside our control. You are also responsible for ensuring compliance with all applicable local laws and regulations.

International deliveries may be subject to additional shipping costs, longer transit times, and delays due to customs clearance. Risk passes to you once goods are delivered, unless otherwise agreed in writing. However, if you ask us to deliver the goods to a carrier that you have arranged yourself (and which is not one of our delivery options), risk will pass to you once the goods are handed to that carrier

If you do not pay the required import duties, taxes, or customs charges, or if you refuse delivery for this reason, the goods may be returned to us. In these circumstances, we may deduct from any refund the reasonable costs incurred as a result of the return, including return shipping costs, customs charges, handling fees, and any administrative costs. Where these costs exceed the amount refundable, we may require you to pay the balance.

This does not affect your statutory rights as a consumer, including your rights in relation to faulty or misdescribed goods.

Damage, Loss, or Transit Issues (International Orders)

International customers are subject to the same inspection and reporting requirements as domestic customers. You must inspect all goods immediately upon receipt and report any damage, shortage, or transit-related issue to us within 24 hours of delivery, supported by photographic evidence.

This requirement applies regardless of the destination country, delivery method, or carrier used. Failure to report issues within this timeframe may limit our ability to investigate or process a claim with the carrier or insurance provider. This does not affect your statutory rights in relation to faulty or misdescribed goods.

12. Consumer Rights, Returns & Warranties

Your Right to Change Your Mind (Distance Selling) For most items bought online or over the phone, you have a legal right to change your mind within 14 days of receiving the goods and receive a refund.

The Cooling-off Period: You must notify us of your decision to cancel within 14 days of the day you (or someone you nominate) receives the goods.

Returning the Goods: You must send the goods back to us within 14 days of telling us you wish to cancel. You are responsible for the cost of return shipping.

Condition & Deductions: You may examine the goods as you would in a shop, but you must not "use" them (e.g., installing a pump or plumbing in a heater). We reserve the right to reduce your refund (up to 100%) if the value of the goods is diminished by unnecessary handling, damage, or if they are returned in a non-resalable condition.

Faulty, Damaged, or Incorrect Goods Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

Damage in Transit: Please inspect your goods immediately. If an item arrives damaged, you must report it to us within 24 hours with photographic evidence. This allows us to claim against our couriers.

Faults Within 30 Days: If goods are faulty, misdescribed, or not as expected within 30 days, you may be entitled to a refund under your statutory rights.

Faults After 30 Days: After the first 30 days, your statutory rights may include a right to repair or replacement. Where appropriate, we may repair the goods or provide a replacement before a refund or price reduction becomes available, in accordance with the Consumer Rights Act 2015

If a repair or replacement is unsuccessful or not appropriate, you may be entitled to a price reduction or refund.

Manufacturer Warranties: Most products include a manufacturer’s warranty, which is subject to the manufacturer’s own terms. These may vary by product and may include different durations, exclusions, and replacement conditions. We may need to refer claims to the manufacturer for assessment.

Replacement Goods: Where goods are repaired or replaced under a manufacturer's warranty, the warranty applicable to the replacement goods will be determined by the relevant manufacturer's warranty terms.

A replacement does not automatically extend or restart the warranty period unless the manufacturer expressly provides for this.

Exclusions: Warranty claims may be affected where faults arise from accident, neglect, misuse, incorrect installation, unauthorised modification, incorrect electrical supply, dry-running, unsuitable water chemistry, scaling, corrosion, or other external factors, subject to the applicable manufacturer's warranty terms and your statutory rights.

How to Return an Item

RMA Number: Before returning any item, you must obtain a Return Merchandise Authorisation (RMA) number via our website's "Start Your Return" portal. Returns sent without an RMA may experience significant delays in processing.

Packaging: You are responsible for ensuring the goods are packaged securely for transit. We recommend using a tracked and insured service.

Return Postage Costs:

If an item is faulty, not as described, or sent in error, we will reimburse reasonable return postage costs. For UK returns, this is up to £15.

Faulty or Warranty Items: International manufacturer warranty claims are handled on a "Return to Base" basis. If an item needs to be returned to our UK warehouse for inspection, testing or repair, the customer is responsible for the return postage and risk in transit.

Please contact us to discuss before sending goods back as you may need an RMA number. If you are returning an item for any other reason Eg because you changed your mind, postage costs are not refundable.

Always use a tracked service for returns as we cannot refund for goods we do not receive back.

Warranty, Returns & Carrier Liability

Where a return is authorised, you are responsible for arranging the return of the goods to us, unless we agree in writing to arrange collection. If we arrange a courier collection on your behalf, this is provided as a convenience only. Unless otherwise agreed, the contract for carriage remains between you and the carrier.

For items returned because you have changed your mind:

You are responsible for the return cost

The goods remain at your risk until received by us

For items returned because they are faulty, damaged, or not as described:

We will cover reasonable return costs and the risk in transit, in line with your statutory rights

We may provide a return label or arrange collection at our discretion

Packaging & Return Condition:

You are responsible for ensuring that all returned goods are securely and appropriately packaged for transit. This applies whether the return is arranged by you or by us. We may request photographs of the goods and packaging before collection or return. If goods are returned damaged due to inadequate or insufficient packaging, we reserve the right to reduce any refund to reflect the loss in value caused, or refuse a refund or replacement where appropriate.

In all cases, we recommend using a tracked and insured service where you are arranging the return.

We are not liable for loss or damage in return transit where the return is arranged by you, unless this is due to our negligence.

Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

Refunds

We will usually process your refund within 14 days of receiving the goods back or receiving evidence that you have sent them.

Refunds will be made to the original payment method. We will refund the basic delivery cost (the cheapest method we offer), but we do not refund premium or express delivery surcharges.

Free Shipping Orders: If your original order qualified for free standard delivery because it met our free-shipping threshold, and a return subsequently reduces the value of the goods retained below that threshold, we may deduct the standard delivery charge that would have applied to the order from your refund.

Proof of Fault Before Return

Before returning any item claimed to be faulty, please provide reasonable evidence of the fault for assessment by us.

This may include photographs, video evidence, a description of the issue, and any relevant supporting information (such as installation details, error codes, or water chemistry readings where applicable).

We may:

Request further information
Provide troubleshooting steps
Delay issuing an RMA or rejecting a warranty claim where sufficient evidence has not been provided

An RMA number will normally be issued once the reported fault has been reviewed and the information required for assessment has been provided.

This process forms part of our warranty assessment and is required to determine whether the goods meet the standards outlined in Clause 12.2 (Faulty, Damaged, or Incorrect Goods).

Where a fault is suspected, you should avoid further installation or modification where reasonably possible as this may affect your eligibility for a refund or replacement. Please refer to our Pre-Installation & Fitting Notice (Section 13) for full guidance on verification, installation, and warranty conditions.

If an item is returned and found not to be faulty, or the issue is due to misuse, incorrect installation, failure to follow pre-installation guidance, or external factors (including water chemistry), we reserve the right to:

Refuse a refund or replacement
Charge reasonable handling, testing, and return carriage costs Manufacturers usually charge between £50-£75 to test goods.
This clause does not affect your statutory rights.

13. Pre-Installation Advice

Read the pre-installation notice for safe installation, returns, and warranty information.

Pre-Installation & Fitting Notice

IMPORTANT: PLEASE READ BEFORE COMMENCING INSTALLATION

To ensure your safety and protect your warranty, please follow these steps before installing or fitting any parts purchased from Isell Ltd (Hydrospares).

1. Verification Before Fitting

Before opening any internal sealed packaging or attempting to fit the product, please: Visual Match: Compare the new part with the old part. Check that dimensions, port sizes, and electrical connections match.

Compatibility Check: Verify that the part number matches your spa or pool manufacturer’s requirements.

"Dry Fit" Only: Do not apply glue, sealant, or "plumb in" the item until you are certain it is correct. Once a part has been fitted, glued, or used, it is no longer returnable under "Change of Mind" regulations.

2. Qualified Installation Required

Many of our products (including Heaters, Pumps, PC Boards, and Ozone Generators) involve high-voltage electricity and pressurized water.

We strongly recommend that all technical parts be fitted by a qualified spa engineer or electrician.

Incorrect installation can cause catastrophic failure of the part and your spa system. Damage caused by incorrect installation or poor workmanship is not covered under warranty.

3. Water Chemistry & Warranty

For all items that come into contact with water (Pumps, Heaters, Sensors):

Your warranty is dependent on maintaining correct water chemistry.

Damage caused by excessive chemical levels (e.g., chlorine/bromine spikes) or improper pH balancing (which causes scaling or corrosion) is classified as "misuse" and will void your warranty.

4. Electrical Parts & "Testing"

Electronic components (such as PCB boards) cannot be returned once the protective anti-static bag is opened or the board has been powered up. We do not offer a "buy-to-test" service. If you are unsure of the fault in your spa, please seek professional diagnosis before opening electronic components.

5. What to do if the part seems incorrect

If you believe the part is incorrect or arrived damaged:

Stop immediately. Do not attempt to "make it fit."

Take clear photographs of the part and your original unit.

14. Links We are not responsible for content or links on other websites.

15. Viruses & Security

You may not introduce harmful material, hack, or attempt unauthorised access. Breaches may lead to criminal liability. Hydrospares.co.uk is not liable for device damage unless caused by our negligence.

16. Limitation of Liability

Except for death or personal injury caused by our negligence, or where prohibited by law, Hydrospares.co.uk is not liable for indirect, incidental, or consequential losses, including lost profits, revenue, or business interruption.

17. Waiver

Failure to enforce a term does not waive the right to enforce it later. Waivers must be in writing.

18. Severability. If any term is invalid, the remaining terms remain in effect.

19. Entire Agreement

These Terms, together with referenced documents, constitute the entire agreement between us.

20. Privacy

We handle personal data in line with our Privacy Policy, compliant with UK GDPR and Data Protection Act 2018.

21. Force Majeure

Hydrospares.co.uk is not liable for delays caused by events beyond our control, including strikes, disasters, epidemics, or carrier delays.

22. Law, Jurisdiction, and Language

These Terms are governed by English law. Legal proceedings may be brought in the appropriate courts in England, Scotland, or Northern Ireland. Consumer disputes may also be submitted via the EU Online Dispute Resolution platform.

23. Feedback General comments about the Site are welcome at info@hydrospares.co.uk.

24. Cancellation Form

You may cancel your order within 14 days of receiving the goods. To cancel, simply inform us clearly by email or other written notice that you wish to cancel. Returned goods must be sent back at your cost and risk. We will issue refunds within 14 days of receiving the goods or evidence that they have been returned. The refund may be reduced if the value of the goods has been diminished by unnecessary handling or use.

25. B2B Customers

Business customers are subject to separate Terms & Conditions. B2B purchases are not covered by consumer rights and may include additional disclaimers, payment terms, and limitation of liability clauses.

Privacy Policy

Hydrospares.co.uk is committed to protecting your privacy and handling your personal information responsibly in line with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect personal information when you use our website, including:

Name, email address, phone number, and billing/shipping address

Payment information for processing orders

Usage data such as pages visited and items viewed

2. How We Use Your Information

We use your information to:

Process and fulfil your orders

Communicate with you about your orders, returns, and warranty claims

Improve our website and services

Send marketing communications if you have opted in

Comply with legal obligations

3. Sharing Your Information

We will only share your information when necessary:

With delivery carriers and payment processors to complete your orders

With service providers helping us operate the website

If required by law or to protect our legal rights

In the event of a sale or transfer of our business assets

4. Cookies

Our website uses cookies to improve user experience and analyse site traffic. Cookies may include:

Session cookies to keep you logged in

Analytical cookies to understand usage patterns

Marketing cookies if you have opted in

You can manage or disable cookies via your browser settings. Disabling some cookies may affect website functionality.

5. Security

We take appropriate technical and organisational measures to protect your personal data. However, we cannot guarantee complete security of information transmitted over the internet. We are not liable for breaches caused by your actions or third-party attacks.

6. Your Rights

You have the right to: Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your data (subject to legal obligations)

Object to processing for marketing purposes

Request restriction or portability of your data

Requests can be made by contacting us at info@hydrospares.co.uk. We aim to respond within one month.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, including legal, tax, or accounting requirements.

8. International Transfers

If your data is transferred outside the UK, we ensure

appropriate safeguards are in place to protect your data.

9. Changes to This Policy

We may update this policy periodically. Changes will be published on this page with an updated date. Please review regularly.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Isell Ltd (Hydrospares.co.uk) Unit 5, Penrose House

Treleigh Ind Est, Redruth, Cornwall, TR16 4DE

Email: info@hydrospares.co.uk Phone: 01326 371488

Isell Ltd Terms & Conditions of Sale - Business Customers

These Terms and Conditions apply to all business customers of Isell Ltd (“ISELL”), including those using approved Trade Credit accounts.

Isell Ltd. Registered in England & Wales (No. 05591328), Registered Office: Unit 5, Penrose House, Treleigh Ind Est, Redruth, Cornwall, TR16 4DE.

Retail (consumer) customers are subject to separate Terms and Conditions that comply with UK consumer protection and distance selling regulations.

All orders accepted by ISELL by business customers are subject to the following Terms. ISELL only sells products; no services are provided.

1. Definitions

Business Customer: a customer purchasing for business purposes.

Contract: the agreement formed when written acceptance is issued by ISELL.

Goods: the products supplied by ISELL.

Writing: includes email and letters sent by post.

2. General

All orders for products from ISELL placed by business customers, whether via one of the ISELL Ltd websites, email, phone, or other written method, are subject to these Terms.

Whilst every effort is made to ensure accuracy, product descriptions, specifications and images are approximate and may vary. ISELL reserves the right to correct errors or omissions.

A Contract is only formed upon ISELL’s written acceptance of a Customer’s order.

Unless otherwise agreed in writing, export transactions remain subject to these Terms together with any supplemental export conditions.

These Terms are for Business Customers only. Retail (consumer) customers are subject to separate Terms.

These Terms prevail over any other terms unless expressly agreed in writing by ISELL

3. Prices

Prices on the website are subject to change. Website prices prevail over catalogue prices.

Prices at order acceptance apply, except for forward orders, which may be varied with written notice.

All prices exclude VAT, which will be added at the applicable rate.

4. Ordering

ISELL may decline or cancel any order at its discretion and refund any payment.

Substitute products may be provided, or back orders arranged where stock is unavailable.

Orders must use ISELL stock numbers and specify delivery options. Duplicate or incorrect orders may be subject to clause 10 (Cancellations and Returns).

Partial shipments and back orders may incur additional delivery charges at ISELL’s discretion.

Liability for incorrect selection lies solely with the Buyer

Isell Ltd makes no representations or warranties regarding suitability of goods for your purposes. Buyers are solely responsible for evaluating the product for their requirements. We are not liable for any indirect or consequential losses arising from incorrect purchases

5. Delivery

Delivery shall be made to the address specified by the Customer using ISELL’s nominated carrier.

Delivery charges and options shall be as stated on the ISELL website at the time of order.

Delivery charges apply per order unless otherwise agreed in writing.

Any delivery dates or times are estimates only. Time for delivery shall not be of the essence unless expressly agreed otherwise in writing. ISELL shall not be liable for delays in delivery except to the extent caused by ISELL's negligence or where liability cannot lawfully be excluded.

ISELL’s liability for failure to deliver shall be limited, at its option, to:

re-delivery of the Goods; or

refund of any delivery charges paid.

Click & Collect Orders

If the goods are not collected within this 30-day period, we reserve the right to take one or more of the following actions:

Contact the customer to arrange collection or confirm instructions

Charge reasonable storage fees where applicable (not exceeding our actual costs incurred)

Cancel the order and issue a refund to the original payment method

Deduct any reasonable costs incurred in processing, storing, or handling the goods prior to cancellation.

6. Inspection and Non-Delivery

The Customer must inspect all Goods promptly upon delivery.

The Customer must notify ISELL in writing within the following timeframes: Damage in transit within 24 hours of delivery (where reasonably practical) Clear Signature: If a delivery appears damaged, it must be signed for as "DAMAGED" with the carrier. Failure to do so may invalidate a claim.

Shortages: within 24 hours of delivery (where reasonably practicable, and in any event within 3 working days)

Incorrect Goods or visible defects: within 14 days of delivery where reasonably practicable

Non-delivery: within 10 days of the invoice date

Such notice must include full details of the issue and, where applicable, photographic evidence.

If the Customer fails to notify ISELL within the applicable timeframes, the Goods shall be deemed accepted and in conformity with the Contract.

The remedies set out in this clause are the Customer’s exclusive remedies in respect of delivery issues, shortages, or visible defects. ISELL shall not be liable for any indirect, consequential, or economic loss arising from such issues.

7. Payment and Trade Credit

Non-credit business customers pay upfront via Bacs, credit/debit card, or PayPal.

Trade Credit accounts are discretionary, subject to satisfactory credit checks, trade references, and at ISELL's absolute discretion.

Credit is usually not granted to new business customers until at least three (3) months’ trading history, unless a strong credit rating exists.

Credit limits are determined solely at ISELL’s discretion and may be reviewed, amended or withdrawn at any time.

Net Monthly terms apply to approved credit accounts. Payment is due by the end of the month following dispatch.

Payments must be made without set-off, deduction, or counterclaim.

Late payments may result in:

All sums becoming immediately due,

Administration charges (£40 for <£1,000; £70 for £1,000–£9,999; £100 for =£10,000), and Interest at 8% above the Bank of England base rate, accruing on a daily basis

We also reserve the right to recover reasonable costs of debt recovery to the extent permitted by law.

Automatic Stop: Accounts that exceed their credit limit or have invoices older than 60 days will be placed on "Credit Stop" (no further orders dispatched) until the balance is cleared.

Credit may be withdrawn or reviewed if payments are consistently late or the customer’s credit rating changes.

Customers will receive regular statements; invoices can be downloaded from their online account.

ISELL reserves the right to set off any payments received against outstanding sums.

8. Risk and Ownership

Risk passes on delivery or collection.

Title to the Goods shall not pass to the Customer until ISELL has received payment in full (in cash or cleared funds) for the Goods and any other goods that ISELL has supplied to the Customer in respect of which payment has become due.

Until ownership passes, the Customer holds the Goods in a fiduciary capacity on behalf of ISELL and must insure them.

The Customer shall store Goods separately and clearly identified as ISELL property until title passes. ISELL may enter premises where Goods are stored for repossession where payment is overdue

ISELL may recover products if payment is overdue.

9. Product and Availability

ISELL may discontinue or modify products at any time.

Product information is not a warranty of origin or specification unless stated.

10. Returns and Warranties

All returns and claims for damaged, defective, or incorrect Goods are subject to the inspection and notification requirements set out in Clause 6.

No Right of Return (Non-Faulty Goods)

As this is a business-to-business transaction, the Customer has no automatic right to return Goods for change of mind or incorrect ordering.

ISELL may, at its absolute discretion, accept returns of non-faulty Goods subject to:

A restocking fee of 25% of the invoice value (minimum £20)

Return within 14 days of delivery

Goods being in unused, “as-new” condition in original unopened packaging

ISELL reserves the right to refuse returns that do not meet these conditions.

Sealed electronic components (including but not limited to PCBs, control panels, and sensors) may not be returned once opened unless confirmed defective.

Warranty Terms

All Goods are supplied on the basis that the Customer has satisfied itself as to their suitability.

To the fullest extent permitted by law, ISELL excludes all implied terms, conditions, and warranties, except those which cannot lawfully be excluded.

Where applicable, ISELL will pass on the benefit of any manufacturer's warranty, subject to the manufacturer's terms. Unless expressly stated otherwise, ISELL does not provide a separate or additional warranty beyond any manufacturer's warranty applicable to the Goods. Where specified at the point of sale, certain products must be installed by a suitably qualified professional. ISELL reserves the right to request proof of professional installation before accepting a warranty claim

Faulty Goods and Claims Process

The Customer must notify ISELL of any fault within a reasonable time after discovery.

All warranty claims are handled on a return-to-base basis. The Customer is responsible for the cost and risk of returning Goods to ISELL for inspection.

ISELL will test returned Goods. If:

No fault is found, or

The issue arises from incorrect installation, misuse, or external factors

ISELL reserves the right to charge reasonable administration, testing and handling costs before returning the Goods.

ISELL may send Goods to the manufacturer for further inspection, which may take approximately 28 days.

Replacement Policy

ISELL does not offer advance replacements.

Replacement Goods will only be dispatched once:

The original Goods have been received, inspected, and

A fault has been confirmed

Any replacement will be supplied subject to the applicable manufacturer's warranty terms.

If urgent replacement is required, the Customer must place a new order. A credit will be issued if the original item is later confirmed defective.

Replacement Warranty: Where a product is repaired or replaced under a manufacturer's warranty, the warranty applicable to the replacement will be determined by the relevant manufacturer's warranty terms. A replacement does not automatically extend or restart the warranty period unless the manufacturer expressly provides for this.

Returns Procedure

All returns must be initiated via the “Start / View Your Return” portal on our website. All returns must be authorised in advance through ISELL’s returns process, and a valid returns reference (RMA number) must be obtained before any Goods are returned.

Where requested, the Customer must provide reasonable information and/or photographs of the Goods prior to return to assist with assessment and processing.

Goods must be securely and appropriately packaged to ensure safe transit. The Customer is responsible for ensuring that Goods are adequately protected against damage during return shipping.

Where Goods are returned using a courier arranged by the Customer or by ISELL on the Customer’s behalf, the Goods remain the Customer’s responsibility until received and signed for by ISELL.

If Goods are received damaged due to inadequate or insufficient packaging, ISELL reserves the right to reduce any refund to reflect any loss in value caused, or to refuse a refund or replacement where appropriate.

Returns must be sent to:

Hydrospares Returns, Isell Ltd, Unit 5 Penrose House, Treleigh Ind Est, Redruth, Cornwall, TR16 4DE.

11. Termination for Insolvency

ISELL may terminate any Contract and suspend supply if the Customer becomes insolvent, enters liquidation, or fails payment obligations for 30 days after notice.

12. Liability

ISELL is not liable for any indirect, incidental, or consequential losses, including loss of profits, revenue, or business interruption

Nothing in these Terms limits or excludes liability for: Death or personal injury caused by our negligence, or Fraud or fraudulent misrepresentation

For all other claims, ISELL liability is limited, at our discretion, to the amount paid for the goods, except where prohibited by law

13. Force Majeure

ISELL is not liable for delays caused by events beyond its reasonable control, including strikes or supply shortages. Orders may be cancelled if such events persist beyond 14 days.

14. Intellectual Property ISELL owns all intellectual property. Reproduction without consent is prohibited.

15. Anti-Bribery The Customer must comply with anti-bribery laws, including the Bribery Act 2010.

16. Notice Requirements Notices under these Terms must be in writing and delivered by email to the official business address or by recorded delivery.

17. Data Protection The Customer agrees to ISELL’s Privacy Policy.

18. Law and Jurisdiction

These Terms are governed by English law.

Disputes shall be resolved in English courts.

Invalid provisions will be interpreted to give effect to the remaining Terms.

19. International Customers

Import Duties and Taxes If you order goods for delivery outside the United Kingdom, you are responsible for all import duties, taxes, and customs charges levied by the destination country. ISELL has no control over these charges and cannot predict their amount. You must comply with all applicable laws and regulations in the country of delivery, and ISELL will not be liable for any breach by you.

Export Control Products must not be supplied to embargoed countries or used in prohibited applications. Customers are responsible for ensuring that any export or re-export of goods complies with all applicable export control laws.

Delivery and Risk International deliveries may be subject to additional shipping costs, longer transit times, and customs processing delays. Risk passes to the Customer on delivery to first carrier or Incoterms basis.

20: Confidentiality

The Customer shall keep confidential all trade pricing, account terms, credit limits and other commercially sensitive information disclosed by ISELL, except where disclosure is required by law.

21: Suspension Rights

ISELL may suspend supply where an account is overdue, over its credit limit, subject to a reasonably disputed balance, or where the Customer’s creditworthiness materially changes

22: Variation of terms

ISELL may amend these Terms by publishing revised Terms on its website, applying to future orders.

23. Entire Agreement

These Terms constitute the entire agreement between ISELL and the Customer in relation to the sale of Goods and supersede any prior agreement, understanding or representation, whether oral or written.

Reviewed 30/04/26

Wellness Products - Saunas & Ice Baths

Before You Purchase

Choosing the right wellness product requires careful consideration before placing your order, as these are large, specialist items.

When selecting a sauna, you should consider:

Available installation space and the delivery access route.
Whether your property is correctly prepared for the required electrical supply (typically 32A where specified).
Suitable base requirements, ventilation and final positioning.
Whether an assembled or flat-pack model best suits your installation.

If you are unsure which product is right for your requirements, please contact Hydrospares (Isell Ltd) before ordering.

Delivery & Installation

All saunas and ice baths are delivered to the front of your property, typically your driveway or doorstep, using a suitable delivery vehicle.

It is the customer's responsibility to:

Arrange for the product to be moved into its final position.
Ensure there is suitable access for delivery.
Arrange installation where required.
Ensure any necessary electrical work has been completed before installation.

Delivery lead times vary depending on the product and stock availability. Estimated lead times will be provided prior to purchase where applicable.

Returns

Due to the size, weight and bespoke nature of wellness products, returns are handled differently to our standard product ranges.

Products may only be returned if:

They remain unused and in their original packaging.
They have not been installed or assembled.
They are returned in a condition suitable for resale.
Return authorisation has been obtained from Hydrospares (Isell Ltd) before returning the product.

Customers are responsible for arranging and paying for the safe return of unwanted products unless the item is faulty, damaged in transit or supplied incorrectly.

Special order or made-to-order products may be non-returnable unless faulty.

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

Care & Ongoing Performance

Regular maintenance helps protect your investment and maximise product lifespan.

For saunas, we recommend:

Maintaining good ventilation.
Cleaning internal surfaces regularly.
Following the supplied operating instructions.
Keeping heaters and ventilation areas free from obstruction.
Operating the sauna only within the manufacturer's recommended guidelines.

For ice baths, we recommend:

Maintaining the correct water balance.
Replacing filters as recommended.
Keeping the system clean.
Following all maintenance guidance provided with the product.

Failure to maintain the product correctly may affect warranty eligibility.

Sauna Warranty

Saunas are supplied with a manufacturer's warranty covering defects in materials and workmanship.

What is Covered

The manufacturer's warranty includes:

Manufacturing defects in materials and workmanship.
Factory-installed plumbing, fittings and product components where applicable.
Electrical components, pumps and control systems.
Heater assemblies and control systems.
Structural shell, cabinet or product body defects.

Warranty Conditions

To maintain warranty cover:

The sauna must be used for private residential use unless otherwise stated.
The warranty registration must be completed within 14 days of delivery or installation.
Product care and maintenance guidance must be followed.
Ventilation and operating instructions must be adhered to.
Only genuine manufacturer-approved replacement parts should be used.

What is Not Covered

The warranty does not cover:

Commercial or rental use unless agreed in writing.
Freeze damage or weather-related damage.
Chemical damage, limescale or incorrect water balance where applicable.
Misuse, neglect or unauthorised modifications.
Normal wear and tear or consumable items such as filter cartridges.

Warranty Registration

To activate the full manufacturer's warranty, your sauna must be registered within 14 days of delivery or installation.

The warranty document can be found on the relevant sauna product page on our website. It is the customer's responsibility to complete this document and email it to info@hydrospares.co.uk, together with your order details, to confirm warranty activation.

The manufacturer's warranty applies only to the original purchaser and is non-transferable.

IceFall™ Ice Bath Warranty

Every IceFall™ Ice Bath is covered by a manufacturer's warranty for products installed for private domestic use within the United Kingdom.

Warranty Coverage

The manufacturer provides:

18 Month Warranty on the cabinet structure.
18 Month Warranty on the refrigeration system, including the compressor